1. Agreement

By creating an account or using Signal (“the Service”), you agree to these Terms of Service (“Terms”) between you and Signal Raise, Inc. (“Signal Raise,” “we,” “us”). If you are using Signal on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Signal is an AI-powered investor outreach platform that helps startup founders discover investors, research their theses, score fit, draft personalized emails, and manage reply threads. The Service includes the Signal web application, API, and any related tools we provide.

3. Accounts and access

You must provide accurate registration information and keep it current.
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You must be at least 18 years old to use Signal.
One account per person. You may not share account credentials with others outside of the workspace team feature.

4. Plans and billing

Signal offers a free plan with no credit card required. The free plan includes usage limits (such as agent runs, investor adds, and automated sends) that reset each month on your signup anniversary, and may include a temporary boost period for new accounts. Feature availability and limits may vary by plan and may be adjusted over time.
Paid subscription fees are billed in advance on a monthly basis via Stripe.
All fees are non-refundable except where required by law or at our sole discretion.
You may cancel a paid subscription at any time. Your paid access continues until the end of the current billing period, after which your account moves to the free plan.
We reserve the right to change pricing with 30 days’ notice to your registered email address.

5. Acceptable use

You agree not to use Signal to:

Send spam, unsolicited bulk email, or misleading communications.
Impersonate another person or misrepresent your company or raise details.
Harvest or scrape investor contact data for resale or use outside Signal.
Attempt to reverse engineer, decompile, or extract Signal’s proprietary prompts, algorithms, or source code.
Use the Service in any way that violates applicable laws, including CAN-SPAM, GDPR, or CASL.
Circumvent plan limits through multiple accounts or other means.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

6. Email sending responsibility

Signal sends emails on your behalf using either your Google account (via OAuth2) or SMTP credentials you provide. You are solely responsible for the content of emails sent through Signal and for compliance with applicable email laws in your jurisdiction (including CAN-SPAM, GDPR, and CASL). Signal Raise is not liable for any consequences arising from emails you send via the platform.

7. Google API Services

If you connect your Google account, Signal accesses Gmail solely to send emails and detect investor replies on your behalf. By connecting your Google account, you authorize Signal to access Gmail using the permissions you grant during the OAuth consent flow.

Signal Raise’s use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Gmail data is used only to operate Signal’s email and inbox features — not for advertising, training AI models, or any other purpose.

You may revoke Signal’s Gmail access at any time via myaccount.google.com/permissions or from Settings → Email Config in Signal.

8. Intellectual property

Signal Raise retains all rights to the Signal platform, including its AI prompts, interface, and underlying systems. We do not claim ownership of content you create or upload (company profiles, pitch decks, custom email copy).

By using Signal, you grant Signal Raise a limited license to process your content solely to provide the Service to you.

Your materials. Documents you upload to Signal — including confidential materials such as incorporation documents, financial statements, cap tables, and contracts placed in your dataroom — remain yours. You retain all ownership rights in them. We store and process uploaded materials solely to provide the Service to you, we do not share them with other users, investors, or third parties except where you direct us to — for example by creating a dataroom share link for an investor — and we do not use them to train AI models. You are responsible for ensuring you have the right to upload any materials you place in the Service.

9. AI-generated content

Signal uses AI (Anthropic Claude) to generate investor scores, email drafts, and research summaries. AI-generated content may be inaccurate or incomplete. You are responsible for reviewing all AI-generated content before sending. Signal Raise makes no warranty regarding the accuracy of investor research, scores, or email suggestions.

10. No legal, financial, or investment advice

Signal is not a law firm, accounting firm, or financial advisor, and nothing in the Service constitutes legal, tax, accounting, financial, or investment advice. Features that explain fundraising concepts, round terms, or documents — including Raise Prep, readiness checklists, term explainers, document fill-in guidance, and AI-generated briefs — provide general educational information only. They may be incomplete, outdated, or wrong for your specific situation.

Fill-in guidance and pre-filled drafts mechanically place information you supply into the blanks of publicly available, third-party standard documents (such as the Y Combinator post-money SAFE) without altering their substantive text, or into standard corporate forms prepared by Signal (such as a board written consent). In each case the output is a draft only — Signal does not author documents for your specific situation, negotiate, or review legal documents, and producing a pre-filled draft is not the practice of law or legal advice. Standard forms may not satisfy the requirements of your jurisdiction, charter documents, or bylaws. Before signing any document, accepting any investment terms, or making any filing, you must have a qualified attorney or other appropriate professional review it. You are solely responsible for decisions you make in reliance on information from the Service.

11. Disclaimer of warranties

Signal is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that any particular investor outreach will result in a meeting or funding. Use of Signal does not guarantee fundraising success.

12. Limitation of liability

To the maximum extent permitted by law, Signal Raise’s total liability for any claims arising from these Terms or your use of Signal is limited to the amount you paid us in the 3 months preceding the claim. Signal Raise is not liable for indirect, incidental, consequential, or punitive damages of any kind.

13. Termination

You may delete your account at any time by contacting support@signalraise.com. We may suspend or terminate your account for violation of these Terms, non-payment, or abuse of the Service. Upon termination, your access ends immediately. Sections 8, 10, 11, 12, and 14 survive termination.

14. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes will be resolved in the state or federal courts located in Delaware.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you by email or via an in-app notice at least 14 days before material changes take effect. Continued use of Signal after the effective date constitutes your acceptance of the updated Terms.

16. Contact

Questions about these Terms? support@signalraise.com